Telephone Operator
Duties include but are not limited to:
Dispatching Police officers. Monitor surveillance and alarm equipment. Answer all incoming phone calls to the medical center. Triage and prioritize calls for service. Record all incidents and communications during tour of duty in daily operations journal. Operate a variety of communication equipment to include the NH State Police Online Telecommunications terminal and the National Crime Information Center systems. Prepare reports using computer skills, formats, commands and common terminology of the Police Service. Perform a full range of standard and non-standard clerical and assistant tasks. Work Schedule:
Shifts could include days, nights, weekends, and holidays. Assignment of the work schedule will be discussed during the interview. Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Telephone Operator/608-00110-A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/06/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 4 position you must have served 52 weeks at the GS 3. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
General
Experience:
You must have one year of general experience. General experience is defined as progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the Telephone Operator. OR, Education:
You must have two years of education above high school. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (Transcripts must be submitted). OR, Combination:
Applicants may also combine education and experience to qualify at this level. In order to determine a combination of education and experience, first determine your total qualifying experience as a percentage of the experience required for the grade level; then determine your education as a percentage of the education required for the grade level; and then add the two percentages. The total percentages must equal at least 100 percent to qualify for that grade level. For example, the position to be filled is a Telephone Operator, GS-4. An applicant has 8 months of qualifying general experience and 20 semester hours of college. The applicant meets 67 percent of the required experience and 33 percent of the required education. The applicant meets 100 percent of the total requirements and is qualified for the position. (Transcripts must be submitted). You will be rated on the following Competencies for this position:
CommunicationsComputer SkillsSurveillanceTechnology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary in nature in an office environment. Most duties can be accomplished from a sitting position. The mental stress is much more demanding than the physical stress because of the need to respond to incidents and emergencies in a timely fashion. Must have a keen sense of hearing in responding to numerous audible/visual signals.
Estimated Salary: $20 to $28 per hour based on qualifications.
Dispatching Police officers. Monitor surveillance and alarm equipment. Answer all incoming phone calls to the medical center. Triage and prioritize calls for service. Record all incidents and communications during tour of duty in daily operations journal. Operate a variety of communication equipment to include the NH State Police Online Telecommunications terminal and the National Crime Information Center systems. Prepare reports using computer skills, formats, commands and common terminology of the Police Service. Perform a full range of standard and non-standard clerical and assistant tasks. Work Schedule:
Shifts could include days, nights, weekends, and holidays. Assignment of the work schedule will be discussed during the interview. Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Telephone Operator/608-00110-A Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/06/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 4 position you must have served 52 weeks at the GS 3. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
General
Experience:
You must have one year of general experience. General experience is defined as progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the Telephone Operator. OR, Education:
You must have two years of education above high school. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. (Transcripts must be submitted). OR, Combination:
Applicants may also combine education and experience to qualify at this level. In order to determine a combination of education and experience, first determine your total qualifying experience as a percentage of the experience required for the grade level; then determine your education as a percentage of the education required for the grade level; and then add the two percentages. The total percentages must equal at least 100 percent to qualify for that grade level. For example, the position to be filled is a Telephone Operator, GS-4. An applicant has 8 months of qualifying general experience and 20 semester hours of college. The applicant meets 67 percent of the required experience and 33 percent of the required education. The applicant meets 100 percent of the total requirements and is qualified for the position. (Transcripts must be submitted). You will be rated on the following Competencies for this position:
CommunicationsComputer SkillsSurveillanceTechnology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily sedentary in nature in an office environment. Most duties can be accomplished from a sitting position. The mental stress is much more demanding than the physical stress because of the need to respond to incidents and emergencies in a timely fashion. Must have a keen sense of hearing in responding to numerous audible/visual signals.
- Department:
0382 Telephone Operating - Salary Range:
$34,750 to $45,173 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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