Supervisory Program Analyst
The position is located in the Patient Services Department as a Supervisory Program Analyst for the Business Office at the Manchester (NH) VA Medical Center. The primary function of this position is to provide leadership in the management of data input and validation for the Business Office. The work directed is Administrative in nature. As the supervisor of health benefits, the incumbent directs staff to provide enrollment and outreach services to all Veterans served by the Manchester VA Medical Center. The eligibility and enrollment section at the Manchester VA Medical Center are a support service that provides services to all Veterans within the facilities catchment area. In addition, the incumbent will oversee the VAMC's Veteran Transportation Program, which includes:
Beneficiary Travel/Special Mode Transportation; Veterans Transportation Service and Highly Rural Transportation Grants. Duties Include:
Responsible for initiating and processing personal administrative actions to include leave administration, performance management and disciplinary actions. Recruitment and placement processes including position management and preparing position descriptions. Responsible for ensuring policy adherence, task reviews, delegation of work, and developing and managing databases necessary for tracking. Investigates patient complaints on eligibility, travel and customer service issues and prepares written responses. Prepares correspondence in response to inquiries from Veterans, Congressmen, Senators, Veteran Services Representatives, and other individuals. Responsible to ensure accurate, timely, and consistent data is entered into the medical databases. Assists staff and analyzes workload trends, projections for inpatient and outpatient activities. Reviews, verifies, and analyzes data submitted for consistency with financial and program objectives. Reviews all reports emanating from the component parts of the Section/Service, evaluates findings and makes recommendations. Is a member of the Administrative Officer of the Day (AOD) coverage pool. May be called upon to serve as an AOD when coverage is needed for planned and/or unplanned leave. Responsible for ensuring that all Veteran enrollments are processed timely and accurately. Coordinates the collection of data concerning patient care activities, makes computations as required and reports monthly, quarterly or annually to management. Serves as the Temporary Lodging program coordinator responsible for administering the program, which includes determination of legal eligibility, management of purchase card for services and processing invoices for payment of temporary lodging. May be assigned other duties within the Business Office to provide a more efficient and effective workforce. Work Schedule:
Monday - Friday, Full-Time, Day Shift Compressed/Flexible:
Not Available Telework:
Yes, ADHOC only Position Description/PD#:
Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/14/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have I have a master's or equivalent graduate degree OR two (2) full years of progressively higher level graduate education leading to such a degree OR LL.B. or J.D. from an accredited college or university. OR, Combination:
Applicants may also combine education and experience to qualify at this level. You will be rated on the following Competencies for this position:
Administration and ManagementCustomer ServiceLeadershipPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
This is primarily a sedentary position, but the work requires some walking, bending, stooping and carrying of light objects such as manuals, documents, etc. Concentration and sustained performance under prolonged stress is required because of the time factors involved in completion of work assignments within deadlines.
Estimated Salary: $20 to $28 per hour based on qualifications.
Beneficiary Travel/Special Mode Transportation; Veterans Transportation Service and Highly Rural Transportation Grants. Duties Include:
Responsible for initiating and processing personal administrative actions to include leave administration, performance management and disciplinary actions. Recruitment and placement processes including position management and preparing position descriptions. Responsible for ensuring policy adherence, task reviews, delegation of work, and developing and managing databases necessary for tracking. Investigates patient complaints on eligibility, travel and customer service issues and prepares written responses. Prepares correspondence in response to inquiries from Veterans, Congressmen, Senators, Veteran Services Representatives, and other individuals. Responsible to ensure accurate, timely, and consistent data is entered into the medical databases. Assists staff and analyzes workload trends, projections for inpatient and outpatient activities. Reviews, verifies, and analyzes data submitted for consistency with financial and program objectives. Reviews all reports emanating from the component parts of the Section/Service, evaluates findings and makes recommendations. Is a member of the Administrative Officer of the Day (AOD) coverage pool. May be called upon to serve as an AOD when coverage is needed for planned and/or unplanned leave. Responsible for ensuring that all Veteran enrollments are processed timely and accurately. Coordinates the collection of data concerning patient care activities, makes computations as required and reports monthly, quarterly or annually to management. Serves as the Temporary Lodging program coordinator responsible for administering the program, which includes determination of legal eligibility, management of purchase card for services and processing invoices for payment of temporary lodging. May be assigned other duties within the Business Office to provide a more efficient and effective workforce. Work Schedule:
Monday - Friday, Full-Time, Day Shift Compressed/Flexible:
Not Available Telework:
Yes, ADHOC only Position Description/PD#:
Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/14/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have I have a master's or equivalent graduate degree OR two (2) full years of progressively higher level graduate education leading to such a degree OR LL.B. or J.D. from an accredited college or university. OR, Combination:
Applicants may also combine education and experience to qualify at this level. You will be rated on the following Competencies for this position:
Administration and ManagementCustomer ServiceLeadershipPlanning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
This is primarily a sedentary position, but the work requires some walking, bending, stooping and carrying of light objects such as manuals, documents, etc. Concentration and sustained performance under prolonged stress is required because of the time factors involved in completion of work assignments within deadlines.
- Department:
0343 Management And Program Analysis - Salary Range:
$58,909 to $76,583 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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