Supervisory Social Worker (TCM Program Manager)
Service members and Veterans come from a wide geographic area. Their health care and psychosocial problems and needs are complex and require a high degree of clinical oversight and creative problem solving. The incumbent facilitates efficient and appropriate delivery of services across episodes of care within the Medical Center and Community-based Outpatient Clinics (CBOC), including Mental Health Services. The incumbent plans, develops, implements, and evaluates the facility Transition and Care Management Program to ensure continual quality improvement and excellence in customer service. The work affects a wide range of agency activities and operations. It directly affects the health and well-being of the patients served and relationships with community organizations and stakeholders. The Program Manager has programmatic responsibility and may have administrative responsibility for facility staff providing services to TCM service members and Veterans, including social worker case managers and Transition Patient Advocates. The Transition and Care Management Program Manager is assigned to a Department of Veterans Affairs (VA) medical center. The incumbent is a master's prepared social worker. Work involves oversight of a complex array of services, both clinical and administrative, for all TCM service members and Veterans treated by the facility. Work requires the exercise of mature professional judgment and flexible use of administrative, leadership, and social work skills. The population served has unique needs, and the re-adjustment to civilian life, mental health issues, and the necessary involvement of family and other agencies often result in serious and complicated cases. Patients present with a wide range of psychosocial and environmental problems that require creative problem solving and planning. Decisions concerning planning, organizing, and implementing the plans are often complicated by the various agencies and individuals involved in the care plan. The Social Worker is capable of practicing at the advanced level and has specialized knowledge of practice typically related to a particular diagnosis or population. Incumbent should have at least 2 years in an area of specialized social work practice and licensed or hold certification in a state at the advanced practice level. DUTIES:
Develops and maintains a system to identify TCM patients served by the facility and those in the catchment area not currently seen. This may involve use of a TCM Registry, Patient Treatment File searches, the Care Management Tracking and Reporting Application (CMTRA), Veterans Health Information System and Technology Architecture (VistA) and Computerized Patient Record System (CPRS) records, Northeast Program Evaluation Center (NEPEC) data reports and/or Classification reports, Patient Data Exchange, Network Health Exchange, contacts with the Veterans Integrated Service Network (VISN) and VA Central Office, and contacts in the community. Serves as the facility point of contact for all inquiries regarding seamless transition of TCM Veterans and as point of contact for TCM service members and Veterans seeking health care from the facility. These duties include a wide variety of stakeholders (e.g., Veterans, families, state and community agencies, Veterans Service Organizations (VSOs), military support programs, etc.). Incumbent addresses Congressional inquiries and VISN and VA Central Office action items as requested. Oversees or works closely with facility care management teams to include but, not limited to nurse and social worker case managers, the Visual Impairment Services Team (VIST) Coordinator, the Spinal Cord Injury (SCI) Coordinator and the Women Veterans Program Manager. Ensures TCM Veterans receive comprehensive preventive mental and physical health evaluations. Promotes and coordinates evaluations for the Transition and Care Management program for the Medical Center and any outlying CBOCs. Prepares program reports for VA Central Office, the VISN Point of Contact (POC), and Medical Center leadership. Supervisory responsibilities The incumbent serves as the direct supervisor to the Transition and Care Management Case Manager (s) and support staff. This represents a small group of professional and administrative staff. The TCM Program Manager will conduct all necessary actions related to being the direct supervisor of these staff. This includes but, it not limited to recruitment and hiring, monitoring staff productivity, managing daily tasks, conducting performance appraisals and min year reviews. Providing feedback to the work of the supervisees and when appropriate conducts disciplinary action. Full list of duties available upon request from the HR Specialist listed as the POC. Work Schedule:
Monday - Friday:
8:
00 AM - 4:
30 PM Telework/Remote:
Not Available Recruitment/Relocation Incentive:
Not Available Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/10/2020. Basic Requirements:
1. United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. 2. Education:
Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). A doctoral degree in social work may not be substituted for the master's degree in social work. 3. Licensure. Persons hired or reassigned to social worker positions in the GS-185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. Preferred
Experience:
The Social Worker Program Coordinator should have at least two years in an area of specialized social work practice and must be independently licensed or certified by a state to practice at the advanced practice level. Grade Determinations:
In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates. For GS-12 (Supervisory Social Worker):
(a) Experience and Education:
One year of experience equivalent to the GS-11 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. In addition, the candidate must demonstrate the professional KSAs in subparagraph (c) below. (b) Demonstrated Knowledge, Skills, and Abilities 1. Ability to independently organize work, set priorities, and meet multiple deadlines. 2. Knowledge of supervisory duties which includes clinical supervision, consultation, negotiation with other departments and quality improvement. 3. Ability to ensure provision of clinical social work services. 4. Ability to provide staff training and development. 5. Skill in interpersonal relationships in dealing with employees, team leaders, and managers. Assignments:
For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and variety and be performed by the incumbent at least 25% of the time. At the GS-12 grade level, supervisory social workers typically have significant personnel management responsibilities for a small to moderate sized professional and non-professional staff, including support staff and professional staff at the GS-12 grade level and below. The supervisory social worker is responsible for the professional and administrative management of an area in a social work service, in a care/product line, or multiple facilities. They provide direct clinical services with or without program coordination responsibilities. Reference:
VA HANDBOOK 5005/23 Part II Appendix G39 Physical Requirements:
The incumbent appropriate use of equipment, supplies. The incumbent maintains safe, orderly work areas. The incumbent reports any accident to self, patient, and staff and fills out appropriate forms. The incumbent follows Life Safety Management (fire protection) procedures. The incumbent reports safety hazards, accidents and injuries and reviews hazardous. The incumbent follows Emergency Preparedness plan, follows security policies/procedures, and complies with federal, state and local environmental and other requirements preventing pollution, minimizing waste, and conserving cultural and natural resources. The incumbent demonstrates infection control practices for disease prevention (i.e. hand washing, universal precautions/isolation procedures, including TB requirement/precautions). The physical demands of this position involve primarily walking, talking, driving, use of the telephone, etc. Strenuous physical activity is not required although the incumbent is expected to withstand pressure and stress as part of their day-today activities.
Estimated Salary: $20 to $28 per hour based on qualifications.
Develops and maintains a system to identify TCM patients served by the facility and those in the catchment area not currently seen. This may involve use of a TCM Registry, Patient Treatment File searches, the Care Management Tracking and Reporting Application (CMTRA), Veterans Health Information System and Technology Architecture (VistA) and Computerized Patient Record System (CPRS) records, Northeast Program Evaluation Center (NEPEC) data reports and/or Classification reports, Patient Data Exchange, Network Health Exchange, contacts with the Veterans Integrated Service Network (VISN) and VA Central Office, and contacts in the community. Serves as the facility point of contact for all inquiries regarding seamless transition of TCM Veterans and as point of contact for TCM service members and Veterans seeking health care from the facility. These duties include a wide variety of stakeholders (e.g., Veterans, families, state and community agencies, Veterans Service Organizations (VSOs), military support programs, etc.). Incumbent addresses Congressional inquiries and VISN and VA Central Office action items as requested. Oversees or works closely with facility care management teams to include but, not limited to nurse and social worker case managers, the Visual Impairment Services Team (VIST) Coordinator, the Spinal Cord Injury (SCI) Coordinator and the Women Veterans Program Manager. Ensures TCM Veterans receive comprehensive preventive mental and physical health evaluations. Promotes and coordinates evaluations for the Transition and Care Management program for the Medical Center and any outlying CBOCs. Prepares program reports for VA Central Office, the VISN Point of Contact (POC), and Medical Center leadership. Supervisory responsibilities The incumbent serves as the direct supervisor to the Transition and Care Management Case Manager (s) and support staff. This represents a small group of professional and administrative staff. The TCM Program Manager will conduct all necessary actions related to being the direct supervisor of these staff. This includes but, it not limited to recruitment and hiring, monitoring staff productivity, managing daily tasks, conducting performance appraisals and min year reviews. Providing feedback to the work of the supervisees and when appropriate conducts disciplinary action. Full list of duties available upon request from the HR Specialist listed as the POC. Work Schedule:
Monday - Friday:
8:
00 AM - 4:
30 PM Telework/Remote:
Not Available Recruitment/Relocation Incentive:
Not Available Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/10/2020. Basic Requirements:
1. United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. 2. Education:
Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). A doctoral degree in social work may not be substituted for the master's degree in social work. 3. Licensure. Persons hired or reassigned to social worker positions in the GS-185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level. Preferred
Experience:
The Social Worker Program Coordinator should have at least two years in an area of specialized social work practice and must be independently licensed or certified by a state to practice at the advanced practice level. Grade Determinations:
In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates. For GS-12 (Supervisory Social Worker):
(a) Experience and Education:
One year of experience equivalent to the GS-11 grade level. Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency. Candidate may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience. In addition, the candidate must demonstrate the professional KSAs in subparagraph (c) below. (b) Demonstrated Knowledge, Skills, and Abilities 1. Ability to independently organize work, set priorities, and meet multiple deadlines. 2. Knowledge of supervisory duties which includes clinical supervision, consultation, negotiation with other departments and quality improvement. 3. Ability to ensure provision of clinical social work services. 4. Ability to provide staff training and development. 5. Skill in interpersonal relationships in dealing with employees, team leaders, and managers. Assignments:
For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and variety and be performed by the incumbent at least 25% of the time. At the GS-12 grade level, supervisory social workers typically have significant personnel management responsibilities for a small to moderate sized professional and non-professional staff, including support staff and professional staff at the GS-12 grade level and below. The supervisory social worker is responsible for the professional and administrative management of an area in a social work service, in a care/product line, or multiple facilities. They provide direct clinical services with or without program coordination responsibilities. Reference:
VA HANDBOOK 5005/23 Part II Appendix G39 Physical Requirements:
The incumbent appropriate use of equipment, supplies. The incumbent maintains safe, orderly work areas. The incumbent reports any accident to self, patient, and staff and fills out appropriate forms. The incumbent follows Life Safety Management (fire protection) procedures. The incumbent reports safety hazards, accidents and injuries and reviews hazardous. The incumbent follows Emergency Preparedness plan, follows security policies/procedures, and complies with federal, state and local environmental and other requirements preventing pollution, minimizing waste, and conserving cultural and natural resources. The incumbent demonstrates infection control practices for disease prevention (i.e. hand washing, universal precautions/isolation procedures, including TB requirement/precautions). The physical demands of this position involve primarily walking, talking, driving, use of the telephone, etc. Strenuous physical activity is not required although the incumbent is expected to withstand pressure and stress as part of their day-today activities.
- Department:
0185 Social Work - Salary Range:
$85,428 to $111,062 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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