IT Support Lead
PillPack's mission is to deliver the right medications to our customers at the right times without the complexity and frustration of the traditional healthcare system.
We are looking for an experienced Support Lead to join our growing IT team.
You will provide technical leadership to our IT Support Technicians through one or all available channels, in order to meet or exceed our end users expectations at every opportunity.
The successful candidate must have demonstrable leadership skills in a fast-paced environment.
You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests while supporting your direct reports, both locally and remotely.
She/he will coordinate training, manage resources, and direct the efforts of a world class staff.
Candidate must be forward thinking with a high degree of customer service focus and excellent communication skills.
The IT Support Lead serves as the liaison between the infrastructure and general operations of the facility.
IT Support Leaders are expected to have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.
PillPack's IT Support Team is a group of seasoned, customer-obsessed, and superbly tech-savvy digital specialists.
This team provides remote and in-person support for PillPack employees with responsibilities including but not limited to:
troubleshooting and resolving single customer issues with Windows, Mac, Microsoft Office, VPN, Mobile device management, cloud based services and permission access.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We are looking for an experienced Support Lead to join our growing IT team.
You will provide technical leadership to our IT Support Technicians through one or all available channels, in order to meet or exceed our end users expectations at every opportunity.
The successful candidate must have demonstrable leadership skills in a fast-paced environment.
You will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests while supporting your direct reports, both locally and remotely.
She/he will coordinate training, manage resources, and direct the efforts of a world class staff.
Candidate must be forward thinking with a high degree of customer service focus and excellent communication skills.
The IT Support Lead serves as the liaison between the infrastructure and general operations of the facility.
IT Support Leaders are expected to have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.
PillPack's IT Support Team is a group of seasoned, customer-obsessed, and superbly tech-savvy digital specialists.
This team provides remote and in-person support for PillPack employees with responsibilities including but not limited to:
troubleshooting and resolving single customer issues with Windows, Mac, Microsoft Office, VPN, Mobile device management, cloud based services and permission access.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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