Reputation Manager

Company Name:
Position Type:
Reputation Manager
As the point of contact for addressing email delivery issues for Dyn customers, our Deliverability Team is responsible for monitoring failure rates and producing status reports to show current health status and email delivery trends.
Our Deliverability Team works to improve customer engagement with business and technical groups for email systems planning, design, and implementation with the goal of high-volume delivery assurance. As a company leading the charge in brand's reputation, our team will continuously provide recommendations regarding email best practices, industry trends, deliverability, ISP standards and current regulations and legislation (can-spam, regional spam laws, etc.)
The key responsibilities for the Reputation Manager as a Customer Experience focused role will be
Provide best practices and general deliverability guidance to clients
Assist clients with setup of SPF, DKIM and DMARC DNS records
Monitor Dyn's infrastructure for abuse
Resolve abuse/compliance issues with ESPs and clients.
Create internal troubleshooting documentation for Tier 1 & 2 support teams
Develop tools within Dyn to proactively identify potential compliance issues
Operations Focus
Monitor daily email sends for deliverability issues (Blocklist, blacklist, deferrals, inbox placement)
Manage sending infrastructure IP pools (Warming up IPs, managing IP reputation, transactional streams, bulk streams, general reputation per subnet)
Work with reputation monitors to ensure continued deliverability (Spamhaus, Spamcop, Return Path, etc...)

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