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Fleet Operations Logistics Specialist

Purpose:
The purpose of this position is to manage the process of tracking, reporting, and expediting the orders of automobiles thru the United States.
The primary function is to manage the process to ensure accuracy and efficiency for customer's fleet orders.
This position will serve as a lead on efforts to improve workflow, identifying efficiencies/cost savings through continuous quality improvement and insure proper controls for customer correspondence and timely delivery of ordered vehicles.
This includes all communication and interdepartmental relations in regards to vehicle order tracking, building strong relationships with dealerships and manufacturers.
Supervise all escalations and research in a timely fashion and provide support for process improvements and reporting exceptions.


Key Responsibilities:
Responsible for:
Manage the process of fleet logistics tracking nationally
Establish and implement training procedures for tracking vehicles
Establish, monitor and regularly report key metrics for customer satisfaction
Drive change through process redesign, technology and tools
Maintain strong collaborative relationships with management and cross departmentally to ensure a high level of service delivery
Serve as the first point of contact for vehicle order tracking escalations
Develop and manage a network of manufactures and dealers to manage customer's vehicles logistics
Work with business owners to provide detail status of outstanding deliveries
Ensure KPIs and SLAs are routinely monitored and reported monthly
Establish and routinely monitor control reports to identify breakdowns in processes
Monitor, identify, resolve and report on customer inquiries/complaints
Support testing of new technology enhancements and/or defects
Establish and maintain documentation for all issues and follow through to successful resolution
Create and maintain procedures/training manual for order tracking
Communicate professionally with all levels including "C" level
Presents weekly at scheduled team meetings:
Delays or production restrictions
Production build out and start up dates
KPI's
Process improvements and efficiencies

Special Projects as assigned

Core Competencies:
Education and
Experience:

Bachelor Degree in business or related focus required.

Minimum 3-5 years of customer service and/or business processing experience required
Skills/Knowledge:
Exceptional time management, effective planning and organizational skills
Excellent written and oral communication skills
Highly motivated and goal oriented
Requires the ability to use independent judgment and decision making
Experience in customer service and outbound calling
Able to interpret and analyze data
Strong process skills in a fast paced environment
Works effectively in both group and independent settings
Strong computer skills with experience in Microsoft Word and Outlook
Advanced knowledge and proficiency utilizing Microsoft Excel
Proven leadership skills
Change agent; desire to explore process improvements
Possesses a strong sense of urgency

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