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Technical Support Representative

Company Name:
Dyn
Position Type:
Full-time
Technical Support Representative
Dyn is continuing our fast-paced growth, bringing on new customers around the world daily. Our Technical Support team is responsible for making sure our customers receive prompt & informative answers that quickly solve any question or issue they have encountered. Our customer base is large, and varies from those who manage their home domain and blog sites to some of the largest brand names and websites on the internet, to Fortune 500 companies.
For those who have a passion for technology and a desire to deliver nothing short of exceptional customer service in every interaction, this is the job for you.
Please see shift hours below before applying.
Job Duties include:
Provide exceptional customer service, technical assistance, and training to internal and external customers.
Provide prompt and accurate responses to questions from customers and prospective customers about the features and capabilities of our services.
Identify best practices for services in customer's account(s) and advises corrective action(s).
Assess ticket priority, and escalate as necessary through proper channels.
Resolve issues timely and accurately to help the team meet expected metrics and SLAs.
Maintain the highest level of confidentiality and security regarding our customers' accounts, assigned company equipment, and company systems..
Participate in night, weekend, and holiday on-call rotation as

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