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Medical Support Assistant

Company Name:
Department Of Veterans Affairs
United States Citizens Excepted Service Permanent Full Time
Vacancy Identification Number (VIN) 1276842
OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.
"Patient Centered care is our approach to delivering healthcare to our Veterans. This philosophy gives patients and their families the chance to work closely with their healthcare providers to create more personalized care plans. Patient-centered care also considers the Veterans' personal preferences and values, family situations, cultural traditions, and lifestyles; it keeps them informed and engaged throughout their treatment. The Veteran and family members become key members of the healthcare team and are active participants in making healthcare decisions."
"As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to ;#8221;
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Relocation Expenses: Relocation expenses are not authorized for this position. You must be a United States Citizen. You must be proficient in written and spoken English. Subject to mandatory Background and-or Security Investigation. You must pass a pre-employment physical. Application for Associated Health Occupations VAF 10-2850c required. USA JOBS resume or resume that meets criteria for federal employment Selective Service registration is required for males born after 12/31/1959
The incumbents are assigned to Specialty & Acute Care in the Medical Service Line. S/He is responsible for scheduling appointments, including interpreting and verifying provider requests in accordance with VHA National Scheduling Guidelines and may be required to provide administrative coverage for Urgent Care. Assignments at this level include, but are not limited to: fielding telephone calls, ensuring timely communication to patient/staff, scheduling, canceling, re-scheduling patients' appointments and/or consults, entering no-show information, monitoring the electronic wait list, preparing for clinic visits, monitoring both inpatient and outpatient appointments for areas of responsibility, ensuring encounter forms are completed in order to obtain appropriate workload credit, completion of pre-registration when applicable, verifying and updating demographics and insurance information, and performing basic eligibility and pre-authorization requirements for specific coverage. The incumbents are also responsible for preparing simple word documents, memos and communications for clinical staff, reviewing documentation, data entry, reminder phone calls, printing and distribution of the Encounter Action Required Report for providers, data entry for the Recall Program, ordering office supplies, mail distribution, timekeeping duties as well scanning and entering electronic maintenance work orders for their areas. The incumbents will interface with personal computer applications, Insurance Capture Buffer, Vet Link(Kiosk check-in), Emergency Departments Information System, Computerized Medical Records System, Microsoft Office, to include Excel, Word, Outlook, and Power Point, Bio-Point(wristband software), as well as Vista applications.
WORK SCHEDULE: Full-Time: 7:30 am - 4:00 pm OR 8:00 am - 4:30 pm
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_NOTE_: The full performance level of this vacancy is GS-05. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-03 to GS-05. The Professional Standards Board (a peer-review group) will review the selected candidate's education and experience and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.
_BASIC REQUIREMENTS_:
a. Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.) - the law is 38 U.S.C. 7407.
b. English Language Proficiency. In accordance with 38 U.S.C. 7402(d), No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. You must be proficient in basic written and spoken English in order to meet the requirements of this position.
c. Experience and Education
(1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
(2) Education. One year above high school; or
(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
d. Certification . None required.
e. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U. S. programs.
_GRADE DETERMINATIONS_: The following criteria must be met when determining the grade of candidates.
GS-3 MSA (Entry Level) Assignment. This is an entry level MSA position. It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision.
GS-3 Experience or Education. None beyond the basic requirements.
GS-4 MSA (Developmental Level) Assignment. This is a developmental level MSA position. It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor. Assignments at this level include but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating insurance information; coordinating information and actions related to patient care and services; and scheduling appointments. The MSA refers all questions requiring immediate medical attention to appropriate health care team member.
GS-4 Experience or Education. One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.
GS-5 MSA (Full Performance Level) Assignment. This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).
GS-5 Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. PLEASE ENSURE THAT ALL PREVIOUS EMPLOYEMENT IS IN MONTH/YEAR, TO/FROM FORMAT OR WE MAY NOT BE ABLE TO CREDIT YOUR EXPERIENCE.
_Creditable Experience_:
(1) Knowledge of Current MSA Practices. To be creditable, the experience must have demonstrated the knowledge, skills, and abilities associated with current MSA responsibilities. Experience satisfying this requirement may be paid/non-paid employment as a MSA.
(2) Quality of Experience. Qualifying experience must be at a level comparable to MSA experience at the next lower grade level.
(3) Part-Time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time workweek. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time workweek of credit for each 2 weeks of service.
References : VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, dated June 2012, .
_PRE-EMPLOYMENT PHYSICAL EXAMINATION REQUIRED_:
_PHYSICAL REQUIREMENTS_: The majority or work is performed in an office setting, primarily while seated. The position requires some standing, ambulation, bending, and carrying such items as training manuals.
PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. _(TRANSCRIPTS REQUIRED)_
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.
Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit .
Your application, r sum and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.
_FOR ASSISTANCE WITH THE APPLICATION PROCESS, INCLUDING UPLOADING OF DOCUMENTS, PLEASE GO TO "HELP/FAQS" TAB AT THE BOTTOM OF THIS PAGE_
__ALL APPLICANTS ARE ENCOURAGED TO APPLY ONLINE_._
To apply for this position , you must complete the View Occupational Questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Friday, January 16, 2015 to receive consideration.
1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
2.Click Submit My Answers to submit your application package.
NOTE : It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, , select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
__ALL APPLICANTS ARE REQUIRED TO SUBMIT THE FOLLOWING SUPPORTING DOCUMENTS_:_
USAJOBS Resume or resume that meets the criteria for federal employment.
VA Form 10-2850c - Application for Associated Health Occupations(Available ) (required)
_THE APPLICATION FOR ASSOCIATED HEALTH OCCUPATIONS VA FORM 10-2850C IS REQUIRED BY THIS VACANCY ANNOUNCEMENT. IF YOU DO NOT SUBMIT THIS FORM BY CLOSING DATE ON THE VACANCY ANNOUNCEMENET, YOU WE BE RATED AS INELIGIBLE FOR THIS POSITION_.
_ALL APPLICANTS MAY ALSO SUBMIT THE FOLLOWING SUPPORTING DOCUMENT TYPE(S), WHICH MAY NOT BE REQUIRED FOR ALL APPLICANTS (AS APPLICABLE)_:
Cover Letter
DD FM 214
Declaration for Federal Employment (OF-306)
Other Veterans Document(s)
Veteran's Preference SF-15
Notification of Personnel Action SF-50 with most recent salary information
Most recent performance appraisal
Transcripts
Please use this _checklist_to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify),documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please review the information for disabled Veterans in the application checklist or visit .
Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 1276842.
NOTE : If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.
_Your application, resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. _
After the vacancy announcement closes, your materials will be reviewed to determine if you meet the qualification and area of consideration requirements for this vacancy. You will be informed via E-mail whether or not you meet these requirements. If qualified, you will also be notified if you are referred to the hiring official. If referred, you will be contacted directly by the hiring department if you have been selected for an interview (not all candidates are always interviewed). If selected for the vacancy, you will receive a phone call. If another candidate is selected, you will be informed via E-mail. Every effort is made to complete the selection process within 30 days of the announcement closing date.
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at .
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 90 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.

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