Associate Firstline Technician - Manchester, NH

Company Name:
Diebold, Inc.
## Description
As an Associate Firstline Technician with Diebold Inc. you will provide Firstline maintenance for ATM's, maintenance on retail point of sale equipment, plus related PC and PC peripherals. Additionally, provide scheduled cleanings and other basic maintenance on conventional products such as locks, vaults, etc, and special project work, as needed. Perform basic installation and minor repairs on all Diebold products and services. This position may require the use of basic hand tools and limited parts and a basic understanding of PC, PC peripherals and network connectivity.
(Position can be located in Manchester, Concord or Nashua)
Some essential functions of this position include:
Basic trouble shooting to include:
Prioritize and plan service calls
Contact customer with the estimated time of arrival
Escalate problems when appropriate
Reassign calls when appropriate
Accurately report service data.
Interact in a professional manner with customers to foster positive customer relations
Follow key/alarm/combination control processes in assigned area of responsibility
Support service technicians in performing preventative maintenance inspections on conventional products
Maintain effective communication with Business Management Team and Service Technician Team members
Provide 'First Line Maintenance' on ATMs and retail products and devices to include:
On-site diagnosis of problem
Other technical fixes such as clearing paper jams, card jams, bill jams, etc.
Perform some minor maintenance on ATMs (e.g. replacing light bulbs, card reader belts, air filters, etc.)
Develop working knowledge of all operating standards, practices, and procedures
Complete equipment cleanings as specified by Diebold contracts
Perform basic installation functions (e.g. pulling cable, mounting devices, installing MasHamilton locks).
## Qualifications
High school diploma or GED required
Demonstrated ability to represent the company in a dependable and professional manner
Must be able to work independently with minimum supervision
Shift adapatability and good customer relations skills are necessary
Diebold, Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability or protected veteran status.
Job: Technicians
Primary Location: United States-NH-Manchester
Organization: Service
Schedule: Full-time
Req ID: 013539

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