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Accounts Receivable Specialist

Company Name:
First
Title: Accounts Receivable Specialist

Reports To: Accounting Operations Manager Classification: Full-time, non-exempt
( HOURLY)
POSITION SUMMARY :
This position will be responsible for the daily processing of high volume accounts receivable, collections and customer service. There will be daily interactions with internal and external customers providing financial support for all /FIRST/ programs, including but not limited to: registration fees, financial policies, purchase order and invoice processing.
ESSENTIAL RESPONSIBILITIES (including but not limited to):
Accounts Receivable:
Accurate application of daily cash receipts (checks, wires) including general ledger account coding
Opening and sorting the daily mail.
Processing daily payments received
Scanning all check batches processed
Processing credit card transactions daily including batching card transactions and recording daily credit card fees
Maintain a high degree of accuracy in properly coding costs to the appropriate assigned budgeted general ledger accounts
Maintain an efficient Accounts Receivable filing system for current and prior years
Assisting with various reconciliations, as needed

Collections
Reviewing and making collection calls weekly based on the aged receivables report
Consistently following up with problem accounts as assigned or directed by manager
Works in conjunction with /FIRST/ staff and Regional Directors in the collection of outstanding sponsorship donations
Customer service
Front line answering phone and email inquiries; responds to high volume timely and accurately
Provides potential customers with information on programs and /FIRST/ related to Finance
Promotes high-quality customer service standards throughout the organization
Engages all potential and existing customers and /FIRST/ community members with Gracious Professionalism
Maintains professionalism, confidentiality, accuracy, responsiveness and tact in all written and verbal communications.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Positive, energetic attitude focused on excellence in service, supporting customer needs, and exceeding customer expectations.
Other Duties
Assist with insurance applications as assigned
Assist with incident reports as assigned
Assist with any items assigned for yearly external audits and/or financial filings
Scanning and attaching files in the MIP system
Additional tasks and responsibilities as assigned by the manager

OTHER SKILLS:
Proficient in Accounting Software, preferably Sage 100 Fund Accounting, MS Word, Excel and PowerPoint. Knowledge of Filemaker a plus but not required.
Capable of building and maintaining positive relationships with external and internal customers
Proven experience in multi-tasking, working with tight deadlines, and changing priorities
Demonstrated experience working in a highly dynamic environment
Able to work effectively in either a team and/or self-motivated to complete projects successfully.
Must demonstrate and possess excellent written and verbal communication skills
Excellent organizational skills required, must be detail-oriented, accurate and have proper follow-through.

EDUCATION/EXPERIENCE:
o Associates degree (AA/AS) in a related field is required, plus one to three year's work experience

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