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Assistant Manager

Company Name:
Planet Fitness Club Careers
Are you a talented individual who is passionate about their job? Do you thrive in fun, fast paced environments? Then You Belong at Planet Fitness! Consistently ranked as one of Inc. Magazine's 5000 fastest growing companies, Planet Fitness is an exciting growth company taking the fitness industry by storm. Founded in 1992, we've revolutionized the industry with our combination of affordable prices, great value, and non-intimidating Judgement Free Zone .
With more than 800 clubs nationwide and over 5.5 million members, we're aggressively expanding and looking for talented individuals like you to help us conquer Gymtimidation everywhere. If you want to work at a company that offers a great culture and competitive salaries and benefits, then Planet Fitness could be your new home.
Job Summary
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.
Essential Duties and Responsibilities
Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
Assist with Staff Management and provide backup support to Club Manager as needed.
Assist in scheduling and supervising staff.
Member service oversight - Ensuring staff is providing a superior customer experience at all times.
Assist in resolving or escalating employee issues or concerns.
Involved in all front desk related activities including:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
New member sign-up.
Take prospective members on tours.
Facilitate all member requests, issues and questions.
Assist in overseeing cleanliness and maintenance of facility.
Assist in ordering of supplies using specific budget based on club requirements.
Assist in tracking statistics and reports (weekly, monthly, and annually).
Backup support for any employee who is absent.
Qualifications/Requirements
Superior customer service skills, preferably in the fitness industry.
Experience working as a Member Service Representative at Planet Fitness.
Solid supervisory, diplomacy and listening skills.
Basic computer proficiency (Microsoft Suite).
Hard working, enthusiastic and energetic!
Strong problem resolution skills.
Current CPR Certification required.
High school diploma/GED equivalent required.
Must be 18 year of age or older.
Physical Demands
Continual standing and walking during shift.
Continual talking in person or on the phone during shift.
Must be able to occassionally lift up to 50 lbs.
Will occasionally encounter toxic chemicals during shift.
Req #: 905172
Status: Active
State: NH
City: Manchester
Postal Code: 03102
Category: Customer Service, Retail, Sales, Fitness
Job Type: Full Time

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