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Volunteer coordinator

Company Name:
Elliot Hospital
VOLUNTEER COORDINATOR
Department: VNA HOSPICE
Schedule: 8:00A-4:30P
Shift: Monday - Friday
Hours: 40
Job Summary: PRIMARY PURPOSE
Responsible for the administration of effective and efficient utilization of volunteer resources to supplement the services provided by staff and provide the community with meaningful opportunities in which to support the programs and services of the Visiting Nurse Association.Responsible for the recruitment, coordination, training, implementation, and evaluation of all volunteer activities within the VNA.
DUTIES AND RESPONSIBILITIES
Under the general direction of the Director, Home Health Services and the direct supervision of the Hospice Program Manager and within established VNA and departmental policies and procedures, the incumbent performs the following functions:
Essential Functions:
1.Responsible and accountable for the quality, efficiency and effectiveness of volunteer resources for all VNA programs which includes recruitment, coordination, training, placement, and supervision of agency volunteers.
2.Prepares, analyzes, and distributes reports identifying volunteer statistics, impact for the agency, and community benefit.
3.Develops and administers volunteer policies, procedures, systems, and methods to ensure the VNA is in compliance with legal, state, and federal, JCAHO, OSHA, VNA and EHS regulations including infection control, health screenings, fire and safety standards, policies, and guidelines within the VNA.
4.Develops, implements, and monitors a formal orientation program for new volunteers and develops orientation materials.
general support to volunteers and staff.Responds timely and appropriately to staff/volunteer concerns and councils volunteers as needed.
6.Develops and implements new programs and assignments, after assessing need, for additional utilization of volunteers within the VNA.
7.Develops, conducts and/or coordinates continuing education, information, and enrichment programs and workshops for volunteers on relevant subjects in response to their requests and educational needs.Develops and implements annual competency for volunteers.Evaluates results and implements changes in education/training as indicated.
8.Establishes job/assignment definitions, clearly defining responsibilities and limitations, training and supervision requirements to ensure compliance with internal and external regulatory policies and procedures and effective utilization of volunteer resources.
9.Prepares and disseminates a monthly volunteer newsletter and calendar of activities.
10.Develops and monitors informational systems for maintaining the volunteer database to ensure accurate and current volunteer records and pertinent information.
11.Attends and participates in weekly Hospice Interdisciplinary Team meetings.
12.In coordination with the Director of Planning & Development and Agency Relations Manager develops and implements a marketing strategy to foster public knowledge of volunteer service opportunities within the VNA.Represents and promotes volunteer opportunities within the VNA at community events and activities.
13.Develops and monitors informal and formal systems for volunteer recognition, retention, and motivation.Plans and coordinates special and on-going volunteer recognition and appreciation events/activities.In coordination with EHS, creates incentive mechanisms for recognition of services performed by volunteers.
14.Participates in, recruits for, and oversees volunteer participation in annual Memorial Celebration of Remembrance, and fundraising/special events.
15.Develops and evaluates an annual volunteer survey to solicit feedback and support program effectiveness.
16.Identifies and seeks participation in process improvement activities.
17.Ensures confidentiality of employee, legal, client/patient, budget, and all VNA and EHS matters.
Secondary Functions:
1.Participates in appropriate role in VNA disasters, fire drills, fires and other emergency situations.
2.Exercises care in the operation and use of VNA equipment and reference materials.Performs routine cleaning and preventative maintenance to ensure continuing functioning of equipment.Maintains work area in a clean, safe and organized manner.
3.Participates as a member of volunteer professional associations.
4.Performs similar or related duties as required or assigned.
KNOWLEDGE, SKILLS AND ABILITIES
Individuals must possess the knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities and possess the necessary physical requirements with or without the aid of mechanical devices, to safely perform the essential functions of the job.
1.Physical requirements include ability to extend hand(s) and arm(s) in any direction; pick, pinch, type or otherwise primarily with fingers; primary functions involved sitting most of the time.Walking and standing are required.
2.Ability to express or exchange ideas by means of the spoken word and/or written word. Primary functions include activities in which incumbent must convey detailed or important spoken instructions to patients, physicians, families and other employees, accurately, loudly or quietly.
3.Ability to receive detailed information through oral communication and to make fine discriminations in sound.
4.Ability to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects including the human body.
5.Visual acuity sufficient for work which deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal work, extensive reading, and visual inspection involving small parts/devices.
6.Ability to communicate effectively and establish a cooperative, collaborative working environment.
7.Ability to maintain good communications; ability to establish and maintain positive working relationships with employees, physicians, referral sources, clients/patients, families and the public.
8.Ability to endure periods of heavy workload and excessive stress.
9.Ability to work with frequent interruptions and respond appropriately to unexpected situations.
10.Familiarity with continuous quality improvement strategies.
11.Ability to travel to client/patient homes, meetings and conferences, which are held off-site.
12.Ability to plan and perform difficult work where only general methods are available.Involves highly technical or involved projects, presenting new or constantly changing problems.Requires outstanding judgment and initiative in dealing with complex factors not easily evaluated, also making decision for which there is little precedent.
13.Ability to receive training and guidelines from supervisor before assuming program responsibility and function independently following training.
If applicable, ability to advance basic computer skills as the health system adds new systems or performs upgrades to existing systems.
Direct caregivers and certain others, involved in working with critical patient care equipment, sterile pharmaceutical preparation or food preparation, may not wear artificial nails.
OSHA RATING:2
LATEX ADDENDUM:Ability to work in an environment where latex may be present.
WORK SCHEDULE:Generally works Monday through Friday, day shift; occasional requirements to cover weekends, special events, and/or emergencies after hours.
QUALIFICATIONS:
Education:Bachelor's degree in relevant area, Masters degree preferred. Relevant experience may be substituted for education.
Experience:Participation in a volunteer program for one (1) year preferred.Hospice experience preferred.One year's counseling or volunteer management preferred.
Driver's License:Required to travel throughout New Hampshire to provide hospice services, attend off site programming, conferences, and other job related activities.

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