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Patient service representative

Company Name:
Elliot Hospital
PATIENT SERVICE REPRESENTATIVE
Department: ELLIOT FAM MED - BED COMMONS
Schedule: 8:00A-5:00P
Shift: Monday - Friday
Hours: 32
Job Summary:
PRIMARY PURPOSE
Acts as a representative in all areas of clerical support.Assumes responsibility for all facets of front desk operations, including greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics.Retrieving and updating medical records, collecting fees and performing general clerical and other duties as assigned in accordance with JCAHO, NCQA and government standards, as well as policies and procedures of PPS.
DUTIES AND RESPONSIBILITIES
Under the direct supervision of the Office Manager and within established policies and procedures, the incumbent performs the following functions:
Essential Functions:
daily charge tickets for incoming patients and processes provider daily schedule.
2.Greets and registers patients; notifies medical staff of their arrival.
3.Verifies current address and insurance status.
4.Photocopies and inputs patient demographic information, insurance data and all other information.
with patients regarding complaints for effective and immediate response and resolution.Refers to Office Manager as appropriate.
6.Receives incoming telephone calls, either directly or from the switchboard.Takes messages.
Uses appropriate company procedures, referring doctors and correct protocols for writing referrals.Schedules referral appointments with specialists, hospital tests and lab work
Education:
High school diploma or equivalent.
Experience:
Two to three years experience in health care setting performing similar work activities including,
but not limited to clerical, billing or insurance processing.
Elliot Health System isan Equal Opportunity Employer and an Affirmative Action Employer

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