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Customer Service Manager/Branch Manager

Company Name:
People's Bank
## Job Description
This position is responsible for overall management of the customer experience and profitability, including direct supervision and development of the customer service staff and all operational aspects of the branch. Accountable for all aspects of daily, monthly and quarterly referral and operational goals. Manages overall expense budget and monitors adherence to all bank policies and procedures to maximize profitability.
## Job Requirements
Responsible for hiring, performance improvement plans and reviews, promotions, salary recommendations and terminations of their direct reports. Coaches, trains and motivates staff to maximize their potential and improve retention. Analyzes performance levels and implements effective solutions for improvement and manages customer service team to maximize profitability. Champions delivery of the ultimate customer experience throughout the branch. Responsible for service levels, product awareness and referral activity generated by Customer Service staff. Manages the daily operations of the individual branch's staff ensuring compliance with bank policies/procedures and/or banking regulations through utilization of branch technologies and systems to maximize profitability. Oversees and coordinates operations activities including cash, supplies, inventory and daily balancing. Monitors Customer Service Associate differences and transaction records. Provides guidance in complex transaction situations while fostering innovative problem solving. Coaches, counsels, trains and develops current and new staff members to increase efficiency and enhance productivity. This includes on-the-job training and formal in-house training modules. Foster teamwork in branch through collaboration with FSM. Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies. College degree or equivalent work experience required. 3-5 years relevant work experience.
State Life Insurance License and Mortgage Certification required.
Auto req ID: 1386BR
Posting Title: Customer Service Manager/Branch Manager
Employment Type: Full Time
Work Schedule: Monday - Friday; alternating Saturdays
Address 1: 779 SOUTH MAIN STREET
City: MANCHESTER
State: NH
Zip Code: 03102

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