Director of Professional Services (493-RB-MT)

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The Director of Professional Services Operations at Dyn is responsible for professional services billing, resource management and utilization tracking, metrics and reporting, and overall services operations. The candidate should have an understanding of Professional Services, including working closely with, or having been a traveling consultant during their career. They will work with the team to identify operational efficiencies while keeping the administration requirements for consultants at a manageable level. The Director will have a knack for working with cross-functional teams to develop metrics and identify trends. They will also be a strong manager and mentor for their operations team, while exemplifying Dyn's core values.
Core Responsibilities:
Responsible to design, improve, execute, and manage professional services consulting process. Drive continuous process improvement and efficiency by applying industry best practices while addressing company's specific needs.
Collaborate with the Finance team to produce analytical data and key performance indicators such as revenue, margin, utilization, backlog, bookings, rates, capacity etc.
Improve forecast accuracy by working closely with VP Professional Services and corporate Finance on tracking, reporting and refining targets for revenue, margin, costs, utilization targets, capacity; determining variance and cause of actions.
Co-ordinate with corporate Finance in monthly billing, revenue recognition,

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