Loan Partner II

Company Name:
Waterstone Mortgage Corporation

The Loan Partner II primary function is to increase service levels within the branch while freeing up time for the Branch Manager, Sales Manager and Loan Originators. This individual is the primary contact for WMC clients and is responsible for taking applications, scheduling appointments, locking loans, etc.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Function as the primary contact and liaison between clients, Branch Manager, Sales Manager and/or assigned Loan Originators.
Responsible for taking applications over the phone and scheduling appointments.
As part of the sales team, this individual is responsible for requesting/obtaining referrals from all WMC clients, current and potential.
Responsible for submitting complete loan applications for each customer file.
Responsible for quoting rates to clients and locking loans.
Track all requested documents in Encompass
Review documentation received within 24 hours of receipt for discrepancies, omitted data, verified income calculation, asset verification and Encompass updates based on verified information.
Immediately notify Loan Originators when any discrepancies are found on documentation.
Partner with Loan Originators in resolving problems on files/documents.
Ensure files are complete and set-up in accordance with WMC policy and procedures.
Attend all Branch/team meetings.
Reviews approved mortgage loans to determine conditions that must be met prior to closing. This includes, but is not limited to private mortgage insurance, title, hazard insurance and flood determination and other underwriting conditions. Ensures that all items are cleared and proper documentation is in each file prior to completing the closed package.
Verify accuracy and consistency of information in file to ensure "closing" documents are prepared according to investor/product guidelines.
Answers question regarding closing requirements from, but not limited to other staff members, vendors and investors.
Responsible for the development, implementation and management of an "annual review calls" with clients.
Completes regulatory and compliance certification and training, as required.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional qualifications:
EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED), as well as 5 years of conventional fixed and ARM, HELCO and construction mortgage loan processing. Extensive knowledge (and previous experience) of VA and FHA products.
COMPUTER SKILLS: Proficient in Microsoft Office (i.e. Word, Excel, Outlook, PowerPoint). Prior experience on Encompass LOS system or other mortgage processing software, DU, LP and other automated engine submissions.
LANGUAGE SKILLS: Good grammar and diction. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
CUSTOMER SERVICE SKILLS: Using excellent customer service skills which includes maintaining a good attitude, taking ownership of meeting customer needs, going the "extra mile" for customers, demonstrating a commitment to sharpening skills through education and training, using positive communication, and looking for opportunities to respect customers' time and schedules.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to walk; stand; and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment is a professional office environment where a conservative business dress code is in effect. The noise level in the work environment is usually moderate.

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