Certified Medical Assistant/Patient Service Representative

Company Name:
Catholic Medical Center
Certified Medical Assistant/Patient Service Representative
Department: CMC Primary Care at Highlander Way
Schedule: Full-time (30 - 40 Hours)
Shift: Day shift
Hours: 40 Hours
Job Details: Under the direct supervision of the Practice Manager and within established policies and procedures, the incumbent performs the following essential functions:
Patient Service Representative:
Processes daily charge tickets for incoming patients and processes provider daily schedule. Greets and registers patients; notifies medical staff of their arrival. Verifies current address, insurance status and emergency contact. Is responsible for obtaining patients signature on registrations forms as well as on yearly renewals. Photocopies and inputs patient demographic information, insurance data and all other information. Interacts with patients regarding complaints for effective and immediate response and resolution. Refers to Office Coordinator or Practice Manager as appropriate. Receives incoming telephone calls, either directly or from the switchboard and takes messages if appropriate. Scans Documents and follows guidelines to sorting them into patient s charts. Offers patient s access to "My Chart , then monitors and appropriately response via phone or email.
Medical Assistant:
Reviews charts prior to patients scheduled appointment to assure that all requested lab work and diagnostic procedures have been completed and that reports have been returned and are accessible to the provider. Reviews charts for current medications, immunizations, treatments, height, weight and problem list. Obtains and records patient vital signs, height, weight and reason for visit. Reviews risk assessment questions as appropriate. Updates preventative care flow sheet, allergies and medications. Verifies patient pharmacy, preferred lab and advance directives. Directs patients to examination rooms; assists in preparing patients for examination; assists in preparing patients in undressing, dressing and getting on and off of the examination table. Notifies provider of patient s arrival and readiness for their examination. Assists provider with patient examinations and procedures, including (but not limited to) surgical procedures, GYN exams, diagnostic studies and treatments. Operates and monitors functioning of equipment; hands instruments to the provider; assists with suctioning and holds patients; comforts patients. Monitors patient during and following procedures; looks for reactions and other visible complications; reacts to emergency situations; notifies the appropriate person in the event of a medical emergency. Applies and removes dressings under the direction of the provider. Conducts hearing, vision, breathing and EKG testing; records results in chart using calculations to determine medication dosage. Administers medications orally, rectally, topically and by injection under the direction of the provider. Administers vaccines according to the immunization schedule and under the direction of the provider.
Education: oHigh school diploma or equivalent. oGraduate of an approved Medical Assistant program. oCMA (Certified Medical Assistant)
Experience: oTwo to three years experience in health care setting performing similar work activities including, but not limited to clerical, billing or insurance processing.
Licensure/Certification: oBasic Life Support (BLS) certification required. oCMA (Certified Medical Assistant)

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